Your money is protected from the moment you pay until the moment you confirm delivery. This is the Ekiosa promise.
Item Not Delivered
Vendor fails to ship or item never arrives — full refund available
Item Not as Described
Item is significantly different from the listing — dispute and refund process
Fake or Counterfeit
Item turns out to be fake — immediate dispute and vendor review
Damaged Item
Item arrives damaged — evidence submission and resolution process
Vendor Goes Silent
Vendor stops responding after payment — automatic escalation
Wrong Item Sent
Different item delivered — dispute and return process
You pay through Ekiosa protected checkout. Your money is held safely.
The vendor ships your item and marks it as delivered in their dashboard.
You confirm delivery — only then does the vendor get paid.
If there's a problem, you open a dispute. Our team reviews evidence from both sides.
Admin resolves the dispute within 48 hours. Refund or payout as appropriate.
Of order amount
Small fee, big protection
Full escrow integration with a licensed Nigerian payment service provider (Paystack/Flutterwave) is being implemented. Real money holding requires proper licensing and legal compliance.